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Login failure after upgrading Check Point Mobile Enterprise
Symptoms
  • After upgrading Mobile Enterprise for iOS, users fail to login, getting "bad username or password" message.

  • In SmartLog or SmartView Tracker, the login failure log reason is "Re-login failed Current Username is different from previous one".

Cause

Mobile Enerprise 1.7.359.5 for iOS and 1.572 for Android contain a change intended to reuse sessions when users login.

The Mobile Access Gateway, in some cases, will not accept this session.


Solution
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