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Remote wipe is not immediately enforced on iOS devices
Symptoms
  • Remote wipe is not immediately enforced on iOS devices.
Cause

Immediate remote wipe is not supported when Mobile Enterprise app is in the background.


Solution
  1. Backup $CVPNDIR/phpincs folder.
  2. Copy the files: CloudProto.phpEWSUtils.phpRemoteWipeManager.php to $CVPNDIR/phpincs (in case of cluster copy to both gateways)
  3. Give the file permissions by running:
    chmod a+r $CVPNDIR/phpincs/EWSUtils.php
    chmod a+r $CVPNDIR/phpincs/CloudProto.php
    chmod a+r $CVPNDIR/phpincs/RemoteWipeManager.php


The change is immediately applied . No reboot is required.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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