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"Error: Page cannot be displayed. An error occurred while processing the request." when accessing an internal HTTPS server via Mobile Access using NTLM Technical Level
Symptoms
  • When accessing an internal HTTPS server via Mobile Access, you may first get an error:
    "Error: Page cannot be displayed. An error occurred while processing the request."
    which may be followed by the line:
    "Internal Web server returned code: 401"

    The second time you click on the link, the page loads correctly.

  • SmartView Tracker shows "Internal host certificate verification failed".

  • Issue occurs when the HTTPS server uses NTLM for authentication.

Cause

The issuer of the internal HTTPS server's certificate is not trusted by the Mobile Access Gateway.


Solution
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