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SmartEndpoint GUI fails to connect to Endpoint Security Server on Windows OS with "SIC Tunnel failed" error Technical Level
Symptoms
  • SmartEndpoint GUI fails to connect to Endpoint Security Management Server running on Windows OS after an upgrade to R77.20 with the following message:

    Endpoint Management Server is not running. (SIC Tunnel failed) Please contact support for additional information.
Cause

When upgrading Endpoint Security Management Server running on Windows OS to R77.20, the "PATH" environment variable might contain an old path for %UEPMDIR%\engine\jre\bin.


Solution
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