This problem was fixed. The fix is included in:

• Check Point R80.10
• Check Point R77.30
• Check Point R77.20
• Security Gateway VE Hypervisor Mode R77.10
• Check Point R76SP for 61000/41000
• Jumbo Hotfix Accumulator for R77.10 - since Take_24
• Jumbo Hotfix Accumulator for R77 - since Take_7
• Jumbo Hotfix Accumulator for R76 - since Take_10
• Jumbo Hotfix Accumulator for R75.47 - since Take_30

Check Point recommends to always upgrade to the most recent version (upgrade Security Gateway / upgrade VSX / upgrade Security Management Server / upgrade Multi-Domain Security Management Server).

 

For other supported versions, Check Point Support can supply a Hotfix.

Customers should install the following hotfix on their Security Gateways.

Procedure:

Note: In cluster environment, this procedure must be performed on all members of the cluster.

• Show / Hide hotfix installation instructions - Gaia OS using CPUSE (Check Point Update Service Engine)
  
  

  We recommend using CPUSE to install this hotfix.

  Note: Hotfix has to be installed on Security Gateway / each cluster member.

  • In Gaia Portal:

    1. Connect to the Gaia Portal on your machine.
       
       
    2. Obtain the lock over the configuration database (click on the lock icon at the top - near 'Sign Out').
       
       
    3. Navigate to the 'Software Updates' - 'Status and Actions' pane.
       
       
    4. Go to the 'Updates' tab to see the published hotfixes available for download.
       
       
    5. Select the Check_Point_Hotfix_VERSION_sk100431.tgz package - right-click on it - click on 'Download' (this will download the hotfix to your machine).
       
       
    6. Right-click on the Check_Point_Hotfix_VERSION_sk100431.tgz package - click on 'Install' (this will install the hotfix on the machine and display the installation status).
       
       
    7. When prompted for reboot (a pop up window appears), confirm to reboot the machine.
    
    
    

  • In Clish:

    1. Connect to Gaia command line (over SSH, or console).
       
       
    2. Log in to Clish shell.
       
       

    3. See the list of available packages for download:

       HostName> show installer available_packages
       
       

    4. Download this hotfix:

       HostName> installer download Check_Point_Hotfix_VERSION_sk100431.tgz
       
       

    5. Check the download progress by repeatedly running this command:

       HostName> show installer package_status

       Outputs for example:

       Check_Point_Hotfix_R77.10_sk100431.tgz - Downloading (2.95 MB/s)   - Progress: 6%
       Check_Point_Hotfix_R77.10_sk100431.tgz - Available for install
       

    6. See the list of available packages for install:

       HostName> show installer available_local_packages
       
       

    7. Install this hotfix:

       HostName> installer install Check_Point_Hotfix_VERSION_sk100431.tgz
       
       

    8. Check the installation progress by repeatedly running this command:

       HostName> show installer package_status

       Outputs for example:

       Check_Point_Hotfix_R77.10_sk100431.tgz - Installing                - Progress: 3%
       Check_Point_Hotfix_R77.10_sk100431.tgz - installed
       

    9. Machine will be rebooted automatically.

  Contact Check Point Support for any assistance.

  
  
  
• Show / Hide hotfix installation instructions - Gaia / SecurePlatform / Linux OS (manual installation in Command Line)
  
  

  Contact Check Point Support for any assistance.

  1. Hotfix has to be installed on Security Gateway / each cluster member.
     
     

  2. Download the relevant hotfix package:

     Note: In order to download these packages you will need to have a Software Subscription or Active Support plan.

     Platform	R75.40VS	R75.47	R76	R77	R77.10
     Gaia OS, SecurePlatform OS, Linux OS	Contact Check Point Support to get this Hotfix	(TGZ)	(TGZ)	(TGZ)	(TGZ)

     For fixes on top of other affected versions, contact Check Point Support.
     
     
  3. Transfer the hotfix package to the machine (into some directory, e.g., /some_path_to_fix/).
     
     
  4. Unpack the hotfix package:
     
     [Expert@HostName]# cd /some_path_to_fix/
[Expert@HostName]# tar zxvf Check_Point_Hotfix_VERSION_Linux_sk100431.tgz
     
     
  5. Install the hotfix:
     
     [Expert@HostName]# ./fw1_wrapper_HOTFIX_NAME
     
     Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
     
     
  6. Reboot the machine.
  
  
  
• Show / Hide hotfix installation instructions - IPSO OS
  
  

  Contact Check Point Support for any assistance.

  1. Hotfix has to be installed on Security Gateway / each cluster member.
     
     

  2. Download the relevant hotfix package:

     Note: In order to download these packages you will need to have a Software Subscription or Active Support plan.

     Platform	R75.40VS	R75.47	R76	R77	R77.10
     IPSO OS 6.2	Contact Check Point Support to get this Hotfix	(TGZ)	(TGZ)	(TGZ)	(TGZ)

     For fixes on top of other affected versions, contact Check Point Support.
     
     
  3. Transfer the hotfix package to the machine (into some directory, e.g., /some_path_to_fix/).
     
     
  4. Unpack the hotfix package:
     
     [Expert@HostName]# cd /some_path_to_fix/
[Expert@HostName]# tar zxvf Check_Point_Hotfix_VERSION_IPSO6_sk100431.tgz
     
     
  5. Install the hotfix:
     
     [Expert@HostName]# ./fw1_wrapper_HOTFIX_NAME
     
     Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
     
     
  6. Reboot the machine.
  
  
  
• Show / Hide hotfix installation instructions - Windows OS
  
  

  Contact Check Point Support for any assistance.

  1. Hotfix has to be installed on Security Gateway / each cluster member.
     
     

  2. Download the relevant hotfix package:

     Note: In order to download these packages you will need to have a Software Subscription or Active Support plan.

     Platform	R75.40VS	R75.47	R76	R77	R77.10
     Windows OS	Contact Check Point Support to get this Hotfix	(TGZ)	(TGZ)	(TGZ)	(TGZ)

     For fixes on top of other affected versions, contact Check Point Support.
     
     
  3. Transfer the hotfix package to the machine (into some directory, e.g., C:\some_path_to_fix\).
     
     

  4. Install the hotfix:

     1. Use any archive program (WinZIP, WinRAR, 7-Zip, TUGZip, IZArc) to unpack the Check_Point_Hotfix_VERSION_Win_sk100431.tgz file.
        
        
     2. Open the Disk_Images folder.
        
        
     3. Open the Disk1 folder.
        
        

     4. Right-click on the setup.exe file - click on 'Run as administrator'.

        Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
     
     
     
  5. Reboot the machine.

 

Additional resolved issues:

This solution is about products that are no longer supported and it will not be updated