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Media Encryption blocks access to Hard Disk that is connected via SATA, via USB or via a PCI Express to IDE adapter
Symptoms
  • If Windows OS is installed on a Hard Disk with Media Encryption installed that is connected via SATA, via USB or via a PCI Express to IDE adapter, then:

    • User is able to log on to Windows, but only gets the black screen.
    • User is able to log on to Windows, but multiple errors appear from Windows OS.
    • Hard Disk is named "Non Business Data" and it is presented with the padlock on its icon (like this is an encrypted ME device).
  • Hard Disk connected to the Windows 7 machine is identified as "Removable Media devices" USB storage device, and it is possible to execute all the files located on this drive.
    The same Hard Disk connected to the Windows 8.1 machine with the same MEPP policy is identified as "SCSI" and in SmartEndpoint GUI - 'Reporting' tab, this device appears in the category "Windows Portable Device". When trying to run any file on this drive, an error appears that this file is blocked by the process "explorer.exe".

Cause

Media Encryption detects the Hard Disk that is connected via SATA, via USB or via a PCI Express to IDE adapter as Removable Device. The current Media Encryption policy either denies Read/Write access, or provides Read-only access to Removable Devices. As a result, the expected functionality is either not available, or fails with various symptoms.


Solution
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