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Contracts expiration warning for Application Control / URL Filtering / Anti-Bot / Anti-Virus during policy installation Technical Level
Symptoms
  • SmartView Monitor shows:

    • Subscription Status is "Expired" for Application Control / URL Filtering.
    • Subscription Status is "Unknown" for Anti-Bot / Anti-Virus.

    Example:

  • SmartUpdate ('Licenses & Contracts' tab) shows valid contracts.

  • Output of the 'cplic print' command on Management Server shows valid Contract Coverage.

  • Contracts Expiration warning:

    • "Contract is expired" for Application Control / URL Filtering during policy installation.
    • "Contract entitlement check failed" for Application Control / URL Filtering / Anti-Bot / Anti-Virus during policy installation.

    Example:

  • Output of 'cplic print' command on Security Gateway shows valid Contract Coverage.

  • Both the Security Management Server and the Security Gateway are connected to the Internet and have correct DNS.

Solution
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