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SSL Network Extender on Windows 7 Professional x64 fails to connect

Solution ID: sk50440
Product: SSL Network Extender
Version: R71
OS: Windows
Date Created: 08-Jul-2010
Last Modified: 12-Sep-2013
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Symptoms
  • SSL Network Extender R71 HFA 01 on Windows 7 Professional x64 fails to connect to the VPN gateway.
  • Error in slimsvc.log file: "om_utils_open_product_ver_key : failed to open product key"
  • SSL Network Extender R71 HFA 01 on Windows 7 Professional x64 fails to connect to the VPN gateway.
  • Error in slimsvc.log file: "om_utils_open_product_ver_key : failed to open product key"
Cause

SSL Network Extender does not currently support Windows 7 Professional x64.


Solution

SNX E75 does support Windows 7 Professional x64.

If you prefer not to upgrade, you can use one of the supported Windows 7 editions - Ultimate or Enterprise - as described in the SSL Network Extender R71 HFA 01 Release Notes.


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